Shipping policy
Shipping & Returns Policy
Shipping Information
We are pleased to offer free shipping on all orders.
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–12 business days depending on your location.
Please note that delivery times may vary due to high demand, customs processing, or unforeseen delays.
We are not responsible for delays caused by customs, shipping carriers, or incorrect shipping information provided by the customer.
Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, additional shipping fees may apply.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered. Please contact your local courier or shipping provider for assistance.
Returns & Refunds
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase is required
Return Shipping
While we offer free shipping on all orders, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Non-Refundable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs (if any) are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account and contact your payment provider. Processing times may vary depending on your bank.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours so we can evaluate the issue and resolve it.
Return Address
To initiate a return, please contact us at:
help.nellvi@hotmail.com
Return instructions and address will be provided after your request is approved.
We do not accept returns sent without prior authorization.
Contact
For any questions regarding shipping or returns, please contact us at:
help.nellvi@hotmail.com